Summary of enquiries for July 2006 - June 2007

 

 

 

Total No. of calls received

Total Hours Spent

Completed within 24 hours

Acknowledged or finalised within 7 days

Finalised within 28 days

No. (%) greater than 28 days

No.

%

No.

%

No.

%

Telephone

Business Management & Communication

 

 

 

 

 

 

 

 

AICS Complimentary

14

7.45

14

100.0

 

 

 

 

 

General

19

4

18

94.7

1

5.3

 

 

 

NICNAS Registration

1451

162.38

1449

99.9

2

0.1

 

 

 

Compliance

 

 

 

 

 

 

 

 

 

General / Public

1421

169.78

1412

99.4

9

0.6

 

 

 

New Chemicals

 

 

 

 

 

 

 

 

 

New Chemicals

709

163.8

700

98.7

9

1.3

 

 

 

BMC

2

0.9

2

100.0

 

 

 

 

 

Compliance

71

12.08

71

100.0

 

 

 

 

 

AICS

8

1.45

8

100.0

 

 

 

 

 

LRCC

16

5.0

16

100.0

 

 

 

 

 

Reform

89

17.33

84

94.4

5

5.6

 

 

 

Existing Chemicals

11

2.06

11

100.0

 

 

 

 

 

Existing Chemicals

 

 

 

 

 

 

 

 

 

PEC

233

109.92

221

94.8

12

5.2

 

 

 

Sub total

4 044

656.2

4 006

99.1

38

0.9

0

 

0

Written

Business Management & Communication

 

 

 

 

 

 

 

 

AICS Complimentary

1

0.1

1

100.0

 

 

 

 

 

General

9

2.25

9

100.0

 

 

 

 

 

NICNAS Registration

59

15.1

36

61.0

23

39.0

 

 

 

Compliance

 

 

 

 

 

 

 

 

 

General / Public

700

119.41

660

94.3

35

5.0

5

0.7

 

New Chemicals

 

 

 

 

 

 

 

 

 

New Chemicals

328

232.46

212

64.6

102

31.1

14

4.3

 

BMC

3

5.15

3

100.0

 

 

 

 

 

Compliance

13

12.39

10

76.9

3

23.1

 

 

 

AICS

2

0.45

2

100.0

 

 

 

 

 

LRCC

4

2.6

4

100.0

 

 

 

 

 

Reform

18

4.6

14

77.8

4

22.2

 

 

 

Existing Chemicals

3

1.45

2

66.7

 

 

1

33.3

 

Existing Chemicals

 

 

 

 

 

 

 

 

 

PEC

105

143.54

95

90.5

10

9.5

 

 

 

Sub total

1 245

539.5

1 048

84.2

177

14.2

20

1.6

0

 

 

 

 

 

 

 

 

 

 

Total

5 289

1 195.7

5 054

95.6

215

4.1

20

0.4

0