Summary of enquiries for July 2006 - June 2007

Total No. of calls received

Total Hours Spent

Completed within 24 hours

Acknowledged or finalised within 7 days

Finalised within 28 days

No. (%) greater than 28 days

No.

%

No.

%

No.

%

Telephone

Business Management & Communication

AICS Complimentary

14

7.45

14

100.0

General

19

4

18

94.7

1

5.3

NICNAS Registration

1451

162.38

1449

99.9

2

0.1

Compliance

General / Public

1421

169.78

1412

99.4

9

0.6

New Chemicals

New Chemicals

709

163.8

700

98.7

9

1.3

BMC

2

0.9

2

100.0

Compliance

71

12.08

71

100.0

AICS

8

1.45

8

100.0

LRCC

16

5.0

16

100.0

Reform

89

17.33

84

94.4

5

5.6

Existing Chemicals

11

2.06

11

100.0

Existing Chemicals

PEC

233

109.92

221

94.8

12

5.2

Sub total

4 044

656.2

4 006

99.1

38

0.9

0

0

Written

Business Management & Communication

AICS Complimentary

1

0.1

1

100.0

General

9

2.25

9

100.0

NICNAS Registration

59

15.1

36

61.0

23

39.0

Compliance

General / Public

700

119.41

660

94.3

35

5.0

5

0.7

New Chemicals

New Chemicals

328

232.46

212

64.6

102

31.1

14

4.3

BMC

3

5.15

3

100.0

Compliance

13

12.39

10

76.9

3

23.1

AICS

2

0.45

2

100.0

LRCC

4

2.6

4

100.0

Reform

18

4.6

14

77.8

4

22.2

Existing Chemicals

3

1.45

2

66.7

1

33.3

Existing Chemicals

PEC

105

143.54

95

90.5

10

9.5

Sub total

1 245

539.5

1 048

84.2

177

14.2

20

1.6

0

Total

5 289

1 195.7

5 054

95.6

215

4.1

20

0.4

0