3 Letter of transmittal

4 Contact details

7 DIRECTORS OVERVIEW

11 CORPORATE OVERVIEW

15 OPERATIONAL PERFORMANCE

15 Charting our performance

23 Assessment

23 New chemicals

30 Existing chemicals

35 Compliance and reporting

41 Harmonisation

45 Reform

49 Regulatory advice, communication and services

53 MANAGEMENT AND ACCOUNTABILITY

61 APPENDICES

62 Contents of Appendices

114 Compliance with Annual Report guidelines

115 GLOSSARY, ACRONYMS AND ABBREVIATIONS

123 INDEX