The NICNAS Service Charter outlines the standards of service that users of the Scheme and the public can expect. In 2006-07 our second online customer survey was conducted on NICNAS's performance against these standards.

4712 randomly selected organisations were asked to complete an online survey. These organisations were selected based on contact with NICNAS through notification and assessment of new chemicals, review and treaties concerning existing chemicals and Priority Existing Chemicals (PEC), registration, AICS searches, general enquiries and/or compliance activities for the period 1 July 2006 to 30 June 2007.

Two hundred and ninety-five organisations (more than six per cent) responded to the survey.

Overall, positive feedback was received indicating a good level of service in a number of key areas: