NICNAS responded to 5289 (compared to 7735 in 2005-06 and 2909 in 2004-05) public enquiries during the year. These took 1195.7 (1965.35 in 2005-06 and 1356 in 2004-05) hours to handle. This was made up of 4044 telephone enquiries and 1245 written enquiries, as indicated in Table 19.

This represents a levelling out in public enquiries following the 2005-06 peak. For full details on public enquiries to NICNAS see Appendix 11.

Table 19: Number of enquiries (telephone and written) and hours spent in response over three years

2004-05

2005-06

2006-07

Total number

Total hours spent

Total number

Total hours spent

Total number

Total hours spent

Telephone

Compliance

451

98.73

1937

345.60

1421

169.78

Data team / other

58

13.00

14

7.45

General

7

1.05

19

4.0

New Chems

949

272.05

723

213.70

906

202.62

PEC

182

125.85

366

133.90

233

109.92

Registration

447

186.40

2250

265.15

1451

162.38

Total

2029

683.03

5341

972.40

4044

656.15

Written

Compliance

23

13.25

867

231.85

700

119.41

Data team / other

80

12.40

1

0.1

General

9

2.25

New Chems

557

305.30

422

217.20

371

259.1

PEC

212

314.10

314

385.95

105

143.54

Registration

88

40.10

711

145.60

59

15.1

Total

880

672.70

2394

992.95

1245

539.5

Total

2909

1355.73

7735

1965.35

5289

1195.65