NICNAS bettered response targets for requests for information made by telephone and in writing.
In regard to telephone inquiries, 99.1 per cent were completed within 24 hours, against a target of 85 per cent, and the remainder within 7 days.
Of written requests, 84.2 per cent finalised within 24 hours and 14.2 per cent in seven days, that is, over 95 per cent within seven days, against a target of 85 per cent.
More detail is at Appendix 14.
All media enquires were handled within agreed timelines.
All 12 issues of the Chemical Gazette were published by the statutory deadline, the first Tuesday of each month.
All Ministerial and Parliamentary matters were handled within requested deadlines.